ILHAMI, Rizka Shoumil; RIMANTHO, Dino. Evaluasi Kualitas Layanan terhadap Operator Telekomunikasi: Tinjauan Perspektif Pelanggan. Jurnal Optimasi Sistem Industri, [S. l.], v. 16, n. 2, p. 150–157, 2017. Disponível em: http://josi.ft.unand.ac.id/index.php/josi/article/view/199. Acesso em: 22 jan. 2025.